enet today announced a contract worth €200,000 with Data Edge, Ireland’s largest network and application performance management company, to improve performance management and service reporting on the Metropolitan Area Network (MAN) fibre infrastructure.
Data Edge has supplied their CA Infrastructure Management solutionwhich will enable enet to improve performance management and reporting as well as fault and alarm management. With this in place, the company can diagnose problems even faster, improve service levels and reduce risks involved in change, all with a view to improving customer experience.
enet CTO, Thomas Grant, said, “This is an important investment for enet. It underlines our commitment to delivering a truly world class service for our carrier customers. We need to be able to prove that our service meets their expectations every day. With this investment in place, we expect heightened visibility of all monitored interfaces and links so that we can focus our troubleshooting, reduce our mean time to repair and manage a much larger infrastructure estate without increasing our management costs.”
He was on to comment, “This solution was particularly attractive to us because Data Edge had obvious experience delivering similar projects. We look forward to working closely with Data Edge to ensure that the solution delivers all the efficiencies and strategic planning benefits it promises.”
Brian McBride, managing director of Data Edge said, “We will help enet to streamline and grow its business through more cost-effective and efficient network management and servicing. The end result will be better customer experience and increased business agility.”