Enet Connect Terms & Conditions

Pricing is budgetary and subject to signed contract, excludes VAT, valid for 20 days from when the quote was created and based on the term specified. Enet is not responsible for cable routing within third party locations (including Data Centres).

Order is subject to the T&C’s as outlined in the MAN Services Agreement.

All Ethernet circuits are built by default at Layer 2.  Please review the various Product Descriptions on the Enet web site for additional information or contact your account manager for more detailed technical product documentation.

Enet reserve the right to increase pricing to reflect CPI after initial contract term has passed. In such cases, a revised quotation will be issued.

(E&OE) Errors and Omissions Excepted.

Fibre

  • Pricing is subject to full site survey
  • Pricing is based on fibre optic cable being routed utilising existing underground duct or if new duct installed via the most direct efficient route to building entry point into nominated comms room
  • Pricing is based on the termination of the fibre optic cable on the 1U Patch Panel with rack space and power to be provided by the customer
  • Diverse routing is not offered unless clearly specified
  • Enet advise at quotation stage if a third-party carrier is required to deliver connectivity.  However, it is at order stage that the final decision is made on whom to use, Enet will review options to choose best connectivity, and will inform the carrier accordingly.

Wireless

  • Pricing assumes point to point radio deployment and assumes that Line-of-Sight (LoS) can be achieved to an existing Enet high site
  • Final price and service availability is subject to full site survey, Line-of-Sight validation and backhaul capacity checks at order
  • Permission will be required, from the customer, to install a pole and/or Dish on their premises
  • Wireless Licensed: Regulatory licence (ComReg) approval is required for this solution
  • Wireless Licence Exempt: No Regulatory licence (ComReg) required for this solution

Inter Data Centre Connection

  • The Dark Fibre price and service availability may be subject to site survey and additional connection costs
  • Managed Ethernet is delivered at a port on the Enet side of the MMR.  Customer to arrange any cross-connect, structured wiring and other works to get to their equipment
  • Dark Fibre is delivered at Enet side of the MMR.  Customer to arrange any cross-connect, structured wiring and other works to get to their equipment
  • International Wave is delivered to the Enet side of the MMR. The Customer is to arrange any cross-connects and other works to get to their equipment

Fibre Diversity

For business services, Enet can arrange two or more separate physical routes and /or technologies for Ethernet or DIA connections to ensure continuity in case of an outage on the primary path.

Definition

  • Dual Circuits Required: Achieving diverse service requires the installation of two separate data circuits.
  • Separate Routes: Diversity is defined as providing a secondary route, separated physically as much as possible, (e.g., one fibre and one wireless, or two separate fibre paths).

Provisioning and Installation

  • Specific Request: Diversity is not a standard offering and must be explicitly requested, paid for in advance and specified as a manual order.
  • Site-Specific Considerations: The provision of diverse routes is highly dependent on the End-Customer location.   It may involve unique engineering considerations, resulting in installation requirements that fall outside standard service levels or timeframes, which will require to be invoiced and paid for in advance.
  • Customer Responsibility (Local Solution): The customer is responsible for supporting the solution on site (power, space, CPE) to manage the main and secondary connections.

It is the end-customer’s responsibility to ensure automatic switching between paths in the event of a failure.  An optional and additional Enet Managed Failover Solution can be ordered to support this.

  • Installation Charges & Delays:  Standard installation service level timelines may  not apply to diverse products, particularly if the diverse path is provided as Extended Reach (Third Party).   The customer will be liable for specific installation or cancellation charges if the service is terminated early, as determined by Enet.

Service Levels and Liability

  • Guaranteed Uptime: Diverse services will have an improved Service Level Agreement (SLA) that guarantees higher uptime because of the redundancy.
  • Fault Resolution: In the event both circuits fail simultaneously, the specific provisions of the Service Levels Annex shall apply.
  • Limitations of Guarantee: Service guarantees related to diversity exclude Force Majeure or power-related or staff issues at the customer premises.

Usage and Termination

  • Minimum Period: As with other business fibre services, a minimum contract term applies, with significant termination fees if cancelled prematurely.

Subject to Agreement

  • MANS Service Agreement: the above is strictly subject to the Customer entering into a MANS Service Agreement with Enet, along with a Survey Order (if required by Enet) and the necessary Work Order (including for a separate secondary diverse route).