Find the right team
Technical Support (NOC)
Requests Regarding:
- Live service incidents
- Network outages or instability
- Packet loss, latency, or jitter
- SIP or TDM interconnect issues
- SLA-impacting events
New Business
Requests Regarding:
- Partnering with Enet
- New wholesale opportunities
Quotes and Pricing
Requests Regarding:
- Standard quote requests
- Non-standard or bespoke pricing
- Pricing clarifications
Order Provisioning
Requests Regarding:
- New service orders
- Service changes (upgrades or downgrades)
- Service cessations
Service Delivery
Requests Regarding:
- Installation timelines and tracking
- Service configuration and turn-up
- Third-party supplier coordination
- Installation escalations
- Project delivery queries
Billing & Invoicing
Requests Regarding:
- Invoice queries or copies
- Credit notes and adjustments
- Payment reconciliation
- Direct Debit queries
Account Management
Requests Regarding:
- Account reviews and planning
- Capacity growth discussions
- Contract reviews
- Commercial escalations
- Ongoing relationship support
Customer Experience
Requests Regarding:
- Service escalations
- Recurring service issues
- Process-related queries
- Cross-team coordination
General Enquiries
If your query does not fit the categories above, or you are unsure which team to contact, please use our main contact page.
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