Service Level Agreement

Service Delivery & Service Assurance

Service Delivery times, Service Assurance targets and associated Credits for Enet’s fibre based MAN network are dependent on the product selected.

SLA Documents

The MAN SLAs

On-Net Metro services (Ethernet, Dark Fibre, Colocation Services, Antennae Space, SDH).

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Other MAN Ethernet products including  Metro Ethernet Point-to-Point fibre and Asymmetrical Ethernet.

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Additional SLA Information

SLAs for Ethernet, DIA, Interconnect and Cloud Connect via On-net and Off-net (extended reach) delivered by fibre and wireless solutions, with metro or national handoff (where applicable).

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For other SLA related queries, please contact your Account Manager or email info@enet.ie.