Service Level Agreement

Service Delivery

Our installation SLA is 4 weeks from signed private way leave and we typically beat this target. 

Service Assurance

By way of services, Enet offers the carrier community the ultimate in technical support. The SLA offered guarantees a 2-hour on-site response, with 4 hours to commence repair.

Additionally, Enet does not tier our SLAs based on revenue - so all client services receive this truly world class, industry high offering.

SLA Document

Click here to download the the “SLA for On-Net Metro Services”.

Please note that these relates to fibre-based services only.

To get more information on SLAs for our wireless offering please get in touch at