Our installation SLA is 4 weeks from signed private way leave and we typically beat this target.
By way of services, Enet offers the carrier community the ultimate in technical support. The SLA offered guarantees a 2-hour on-site response, with 4 hours to commence repair.
Additionally, Enet does not tier our SLAs based on revenue - so all client services receive this truly world class, industry high offering.
Click here to download the the “SLA for On-Net Metro Services”.
Please note that these relates to fibre-based services only.
To get more information on SLAs for our wireless offering please get in touch at email@example.com.