Service Level Agreement

Service Delivery & Service Assurance

Service Delivery times, Service Assurance targets and associated Credits for Enet’s fibre based MAN network are dependent on the product selected.

SLA Documents

Click here to download the MAN SLA suite for Ethernet products.

Click here to download the more detailed MAN SLA for On-Net Metro Services (SLA-T1).  This SLA also covers our Passive products (Duct, Dark Fibre, Colocation Services).

For product SLAs outside the MAN Metro product suite please contact your Account Manager or email