Service Delivery & Service Assurance
Service Delivery times, Service Assurance targets and associated Credits for Enet’s fibre based MAN network are dependent on the product selected.
The MAN SLAs
On-Net Metro services (Ethernet, Dark Fibre, Colocation Services, Antennae Space, SDH).
Other MAN Ethernet products including Metro Ethernet Point-to-Point fibre and Asymmetrical Ethernet.
Additional SLA Information
SLAs for Ethernet, DIA, Interconnect and Cloud Connect via On-net and Off-net (extended reach) delivered by fibre and wireless solutions, with metro or national handoff (where applicable).
For other SLA related queries, please contact your Account Manager or email firstname.lastname@example.org.