Network Operations Centre (NOC) Tier 1 Engineer - Contract and Permanent Roles

Network Operation Centre (NOC) Engineer Tier 1- Contract and Permanent Roles

enet, Ireland’s largest open access network operator and the company responsible for managing the State’s fibre-optic Metropolitan Area Networks (MANs). enet provide a wide range of telecoms services on a wholesale basis and have become the provider of choice for fibre network services to the telecommunications industry in Ireland.

enet is now looking to recruit a Network Operations Engineer for a 12 month contract.  The successful candidate will participate in a shift rota to provide 24/7 cover to enet’s customers. This position will be based in Limerick. The role will involve monitoring, investigating and tracking all events on the network.

Key Duties and Responsibilities:

  • Monitoring all aspects of enet’s network including devices, collocation facilities, backhaul links.
  • Opening cases and taking action within SLAs, demonstrating a methodical trouble shooting approach with detailed case updates being tracked at all times.
  • Initial trouble shooting and diagnosis of all faults using enet’s trouble-shooting tools and monitoring systems.
  • Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution.
  • Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues.
  • Providing quality support to enet’s customer base updating and resolving issues in a professional manner within predefined SLAs.
  • Manage customer enquiries, complaints and requests in a responsive and professional fashion.
  • Install, commission and test equipment on customer/enet premises in accordance with enet’s predefined procedures.
  • Participation in the 24/7 shift rota.

Requirements:

  • Technical Background.
  • General understanding of telecoms transmission/networking principles.
  • Excellent documentation skills.
  • High levels of flexibility, willingness to learn and develop in addition to an awareness of future. trends in the telecommunications industry.
  • Good working knowledge of MS Office applications.
  • Fluent in written and spoken English.
  • Eligible to work in Ireland.

Personal Attributes:

  • A reliable team player who as the ability to multitask and work on their own initiative.
  • Proven interpersonal and communication skills.
  • Excellent attention to detail with the ability to prioritise.

Technical Experience:

  • Educated to degree level or 1 – 2 years networking experience, ideally in a telecommunications. environment but similar experience in an enterprise environment will also be considered.
  • CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.
  • Technical support/service desk experience and/or previous NOC experience is required.
  • Knowledge of ITIL desirable.

If you feel you have what it takes and you feel the need for a genuinely unique challenge, please apply in full confidence to recruitment@enet.ie by 31st August,2018