Graduate Network Engineer

enet, Ireland’s largest open access network operator and the company responsible for managing the State’s fibre-optic Metropolitan Area Networks (MANs). enet provide a wide range of telecoms services on a wholesale basis and have become the provider of choice for fibre network services to the telecommunications industry in Ireland. 

enet is now looking to recruit a Graduate Network Engineer.  The successful candidates will participate in a shift rota to provide 24/7 cover to enet’s customers. This position is a 12-month contract and will be based in Limerick. The role will involve monitoring, investigating and tracking all events on the network.

Key Duties and Responsibilities:

Monitoring all aspects of enet’s network including devices, collocation facilities, backhaul links. Opening cases and taking action within SLAs, demonstrating a methodical troubleshooting approach with detailed case updates being tracked at all times. 

  • Initial troubleshooting and diagnosis of all faults using enet’s troubleshooting tools and monitoring systems.
  • Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution.
  • Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues.
  • Providing quality support to enet’s customer base updating and resolving issues in a professional manner within predefined SLAs.
  • Manage customer enquiries, complaints and requests in a responsive and professional fashion.
  • Install, commission and test equipment on customer/enet premises in accordance with enet’s predefined procedures. 

Requirements:

  • Technical Background.
  • General understanding of telecoms transmission/networking principles.
  • Excellent documentation skills.
  • High levels of flexibility, willingness to learn and develop in addition to an awareness of future trends in the telecommunications industry.
  • Good working knowledge of MS Office applications.
  • Fluent in written and spoken English.
  • Eligible to work in Ireland.
  • Full drivers license. 

Personal Attributes

  • A reliable team player who as the ability to multitask and work on their own initiative.
  • Proven interpersonal and communication skills.
  • Excellent attention to detail with the ability to prioritise. 

Technical Experience

  • Educated to degree level or 1 – 2 years networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered.
  • CCNA certification or similar industry recognised IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.
  • Technical support experience and/or previous NOC experience is a huge bonus. 

Interested candidates, please apply in full confidence to recruitment@enet.ie